Customer Success Associate

2 weeks, 6 days ago
Full-time
Junior
Business Intelligence
Cardata

Cardata

Cardata offers fully managed vehicle reimbursement programs and software that save time, money, and reduce administrative burden for companies by providing a cost-effective way to reimburse employees for using their personal vehicles for work.

Diversified Consumer Services
51-250
Founded 1999
$100M raised

Description

  • Partner with Customer Success Managers to define data needs for renewals, program reviews, quarterly business reviews, and audits.
  • Use Cardata’s reporting tools to prepare accurate customer reports.
  • Clean, compare, and analyze program data in Excel; investigate discrepancies and verify results.
  • Prepare mileage band audits, running rate analyses, and other program performance reports.
  • Interpret findings with CSMs and help shape customer-facing stories, recommendations, and impact assessments.
  • Create ad hoc customer reports and document recurring reporting requirements.

Requirements

  • 1–3 years of experience in operations, reporting, or a data-focused role.
  • Strong Excel skills, including data cleaning, comparisons, pivot tables, and formulas.
  • Exceptional attention to detail and methods for validating data accuracy.
  • Strong active listening, collaboration, and clarification skills.
  • Ability to manage competing deadlines, communicate progress, and set delivery expectations.
  • Curiosity about customer program data and ability to explain findings clearly.
  • Learning agility and interest in Cardata’s products, reporting tools, and vehicle reimbursement programs.

Benefits

  • CAD $55,000–$65,000 annual base compensation, dependent on experience and competency.
  • Remote work with flexible working hours.
  • Mentorship and professional development opportunities.
  • Extended medical and dental benefits.
  • Healthcare spending account.
  • $3,000 annual health and wellness spending account.
  • Employee assistance program.
  • Flexible unlimited time off.

Interested in this position?

Apply directly on the company website

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