Customer Success Analyst

3 hours, 1 minute ago
Full-time
Junior
Data Science and Analytics
Capital Rx

Capital Rx

Capital Rx provides comprehensive health benefit management and transparent pharmacy benefit management solutions, integrating various healthcare services to support millions of plan members across diverse sectors.

Health Care Providers & Services
251-1K
Founded 2017

Description

  • Provide subject matter expertise on Judi’s functionality and reporting capabilities related to prior authorization.
  • Translate customer reporting requirements into accurate deliverables for Capital Rx clients.
  • Support analytics and reporting needs for the prior authorization team and related groups.
  • Own the rapid resolution and clear communication of critical reporting issues.
  • Present analysis results clearly to internal and external stakeholders.
  • Assist in testing new Judi functionality to confirm enhancements work as expected and claims transactions are processed accurately.
  • Build strong cross-functional relationships with internal teams.
  • Deliver virtual and in-person product demonstrations.
  • Participate in meetings, service support, or other work outside standard business hours when needed.

Requirements

  • Bachelor’s degree in Computer Science, Actuarial Science, Statistics, or Economics, or equivalent work experience strongly preferred.
  • 2+ years of experience in data analytics and reporting required.
  • 2+ years of experience using SQL required.
  • 2+ years of experience with ETL or ELT preferred.
  • 2+ years of PBM, pharmacy, health plan, or related experience preferred.
  • 1+ year working with JSON or other data-exchange format tools preferred.
  • 1+ year of experience with Python, R, or similar programming tools preferred.
  • Experience presenting analysis to clients and/or management preferred.
  • Proficiency in Microsoft Excel.
  • Strong organizational skills, attention to detail, and ability to pivot priorities quickly.
  • Ability to work effectively with virtual teams.
  • Ability to travel 5–10%.

Benefits

  • Salary range of $80,800–$101,000 USD.
  • Equal employment opportunity and a commitment to a diverse, inclusive workplace.
  • Privacy protections and data-retention transparency for applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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