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Senior SAP EWM Support Consultant

1 week, 5 days ago
United States
Full-time
Senior
Consultant
Customer and Technical Support
SAP
Apply Now
C5MI

C5MI

C5MI is a business transformation firm specialized in the processes and technology that power world class manufacturing and supply chain operations. They provide best in class services to government agencies and offer IT services and consulting in area...

Internet Software & Services
11-50
Founded 2016
View All Jobs 6

Description

  • Lead hypercare initiatives during the initial weeks after SAP EWM implementations.
  • Monitor and report on system issues, responding quickly to failures and user-reported concerns.
  • Serve as the escalation point for complex SAP EWM support issues.
  • Provide technical leadership, coaching, and mentorship to SAP EWM Support Consultants I and II.
  • Manage a high volume of support tickets and ensure timely resolution.
  • Troubleshoot and diagnose root causes of system errors and coordinate fixes with relevant teams.
  • Track system performance to identify bottlenecks and improvement opportunities.
  • Collaborate with clients, business stakeholders, development teams, project managers, and client leadership to resolve tickets and enhance performance.
  • Document support processes, configurations, troubleshooting steps, resolutions, and best practices for future reference.
  • Conduct training sessions for end users and client personnel on EWM usage and best practices.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Logistics, Transportation, Supply Chain Management, or a related field, or a High School Diploma/GED with equivalent years of experience.
  • SAP EWM certification is required, or must be obtained within 6 months of hire.
  • 5+ years of hands-on SAP EWM experience, including configuration and troubleshooting.
  • Background or education in logistics, distribution, MIS, IT, or another related field.
  • Must have an active government clearance or be able to obtain one before the hire date.
  • U.S. citizenship is required to obtain government clearance.
  • Deep knowledge of SAP logistics modules and SDLC.
  • Experience working with the Department of Defense or another federal agency is a plus.
  • Proven ability to train and mentor team members and client users.
  • Strong problem-solving, troubleshooting, analytical, organizational, and multitasking skills with attention to detail.

Benefits

  • Salary range of $125,000 to $155,000 annually.
  • Medical, dental, vision, life, and long-term disability coverage.
  • 401(k) plan.
  • Bonus opportunities.
  • Paid holidays.
  • Paid time off.
  • Support for accommodation needs during the application process.

Interested in this position?

Apply directly on the company website

Apply Now

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