Mulesoft Production Support Specialist

1 month, 3 weeks ago
Contract
Mid Level
DevOps and Infrastructure
Brixio

Brixio

Brixio is a global IT expertise company specializing in secure scaling. They offer flexible and high-quality IT and web services worldwide, serving as an agnostic Cloud Services provider that enables flexibility and independence for applications.

IT Services

Description

  • Monitor the performance and availability of MuleSoft integrations and APIs.
  • Identify, diagnose, and resolve technical issues related to the MuleSoft platform.
  • Act as first-line night-shift support, taking over from the European team at 17:00 CET and supporting the US market.
  • Collaborate with development, operations, business analysts, and other IT teams to ensure smooth deployment and operation of integrations.
  • Implement and maintain monitoring and alerting best practices.
  • Participate in incident management, coordinate incident response, and perform root cause analysis.
  • Document system configurations, support procedures, and troubleshooting guides.
  • Provide technical guidance and workarounds to end-users and stakeholders and recommend improvements to integration platform performance.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
  • Proven experience in IT support or software development working with MuleSoft.
  • Understanding of integration architecture and API management.
  • Availability to work full-time night shift (12:00 AM – 9:00 AM PHT) and start in January 2026.
  • Eligibility to work remotely from the Philippines on a long-term freelance / full remote contract.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent written and verbal communication skills and ability to work independently and as part of a team.
  • MuleSoft certification (preferred).
  • Experience in large-scale integration environments (retail, ERP, OMS) (preferred).
  • Familiarity with Agile and ITIL practices for production support (preferred).

Interested in this position?

Apply directly on the company website

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