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Customer Success Manager

1 month ago
United States, Canada
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Machine Learning Social Media Marketing
Apply Now
BrandBastion

BrandBastion

BrandBastion: Leading AI-powered social media moderation agency for brands and advertisers, ensuring safe conversations and optimized ad performance.

Media
51-250
Founded 2013
View All Jobs 2

Description

  • Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with clients’ social engagement and brand protection goals.
  • Drive renewals, upsells, and account expansions by demonstrating the impact of AI-driven automation on engagement, brand safety, and operational efficiency.
  • Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles.
  • Analyze performance data and translate insights into strategic recommendations to optimize moderation, engagement, and real-time execution.
  • Implement retention strategies to prevent churn and ensure long-term client success through strong, lasting relationships.
  • Act as the voice of the customer internally by relaying feedback to product, marketing, and sales teams to influence the product roadmap and improve customer satisfaction.
  • Identify and develop customer advocates to generate testimonials, case studies, and references.
  • Own client-facing communications and reporting that demonstrate measurable business outcomes and inform strategic decisions.

Requirements

  • Proven experience in customer growth, including managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company.
  • Experience managing enterprise client portfolios and ensuring strategic alignment with business objectives and measurable impact.
  • 3–6 years of experience in marketing, community management, or social engagement, with preference for agency or direct brand experience and expertise in paid/organic social strategy.
  • A data-driven, AI-first mindset with experience leveraging automation to scale social engagement while maintaining control.
  • Proactive, results-oriented approach with demonstrated ability to identify challenges, anticipate client needs, and deliver tangible business outcomes.
  • Strong strategic and problem-solving skills, able to use insights to tell compelling business stories and influence key stakeholders.
  • Excellent communication and client relationship management skills to serve as a trusted advisor and customer advocate.

Benefits

  • Competitive market-rate compensation.
  • 4+ weeks paid time off.
  • Flexible, fully remote role with collaboration across a global team.
  • Opportunities for career growth, including leading strategic initiatives and advancement into senior leadership roles based on performance.
  • Opportunities to work with global brands at the forefront of digital engagement.
  • Periodic global team meets.

Interested in this position?

Apply directly on the company website

Apply Now

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