VIP Quality Assurance Manager - Czech/Slovak Speaking

1 hour, 30 minutes ago
Full-time
Junior
Quality Assurance and Testing
BrainRocket

BrainRocket

BrainRocket is an innovative IT software development company based in Cyprus, dedicated to providing cutting-edge solutions and services to clients worldwide. With a focus on creating a healthy and united work environment, BrainRocket attracts talented...

Internet Software & Services
251-1K
Founded 2020

Description

  • Assist in developing and implementing a quality assurance strategy for VIP programs and services.
  • Conduct daily quality assessments of VIP account manager tasks related to player communication and engagement.
  • Produce regular reports on actions taken, findings, and results.
  • Create and execute training and development plans for VIP and Sales teams.
  • Collaborate with VIP account managers to define QA requirements and align with business objectives.
  • Review VIP account manager activities, promotions, and rewards to identify improvement opportunities.
  • Monitor VIP player feedback and complaints and resolve quality-related issues in a timely manner.
  • Stay current on industry trends, best practices, and regulatory requirements affecting VIP gaming experiences.
  • Analyze QA metrics and performance indicators to identify trends and recommend improvements.
  • Promote a culture of quality, transparency, and accountability across teams.

Requirements

  • Fluent in Czech or Slovak.
  • At least 2 years of iGaming experience.
  • Experience in quality assurance for VIP programs, services, or customer experiences in the iGaming industry.
  • Strong understanding of QA methodologies, testing techniques, and tools, including test planning, execution, and automation.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills with the ability to work with diverse stakeholders and influence decisions.
  • Deep knowledge of iGaming regulations, compliance requirements, and industry standards related to VIP player experiences.
  • Passion for gaming and a strong commitment to outstanding customer service for VIP players.

Benefits

  • KPI bonus.
  • Learning and development opportunities with interesting, challenging tasks.
  • Partial compensation for English classes.
  • Global health insurance coverage.
  • 20 working days of annual vacation plus additional paid sick days.
  • Competitive remuneration with annual review.
  • Team-building activities.

Interested in this position?

Apply directly on the company website

Apply Now

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