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Senior Customer Advocate (Project-based)

4 weeks ago
Mexico
Contract
Senior
Customer Support
Customer and Technical Support
Notion
Apply Now
Boldr

Boldr

Boldr specializes in building global teams through ethical talent outsourcing, connecting businesses with skilled professionals while prioritizing social sustainability and performance.

Professional Services
251-1K
Founded 2016
View All Jobs 7

Description

  • Provide accurate, empathetic, and professional customer support through SMS, email, chat, and phone.
  • Handle consultation calls, technical troubleshooting, escalations, and complex investigations.
  • Investigate root causes of product and service issues and coordinate timely resolutions with internal and external teams.
  • Track, prioritize, document, escalate, and resolve customer issues appropriately.
  • Identify customer needs and provide solutions, accommodations, next steps, or referrals to other teams.
  • Identify recurring feedback and pain points, then recommend improvements to tools, content, and processes.
  • Participate in initiatives that scale support operations, optimize workflows, and improve customer experience.
  • Maintain current knowledge of client products and services.
  • Deliver service excellence and maximize customer satisfaction.

Requirements

  • 3+ years of member or customer support experience across email, phone, SMS, or chat, preferably in a fast-paced startup, concierge, hospitality, or health-related environment.
  • Previous experience supporting SaaS products.
  • Excellent reading comprehension and verbal and written communication skills.
  • Ability to understand and communicate complex health topics to customers verbally and in writing.
  • Experience with CRM tools is preferred.
  • Experience with Slack and Notion is preferred.
  • Basic knowledge of Google Drive, Google Sheets, Google Docs, and Microsoft Office.
  • Analytical, critical-thinking, detail-oriented, resourceful, and solutions-focused approach.
  • Ability to work independently in a fast-changing environment and build new systems and workflows.
  • Intermediate understanding of customer experience best practices and ability to adapt to different customer types.

Interested in this position?

Apply directly on the company website

Apply Now

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