Senior Customer Advocate (English & German)

3 hours, 45 minutes ago
Full-time
Mid Level
Customer and Technical Support
Boldr

Boldr

Boldr specializes in building global teams through ethical talent outsourcing, connecting businesses with skilled professionals while prioritizing social sustainability and performance.

Professional Services
251-1K
Founded 2016

Description

  • Respond to customer inquiries with accurate, complete, empathetic, and professional information.
  • Triage, tag, and resolve emails and chats in Gladly within service-level agreements.
  • Use approved macros while personalizing responses to Grüns’ brand voice.
  • Process returns and exchanges.
  • Manage subscription edits in Skio, including address corrections and payment issues.
  • Track shipping issues and provide proactive customer updates.
  • Flag product quality concerns and adverse events with complete supporting details and photos.
  • Document resolutions and maintain clear notes in Gladly for seamless case handoffs.

Requirements

  • Bachelor’s degree in any field.
  • At least 3 years of customer service experience in email, phone, or chat support.
  • Previous experience supporting SaaS products.
  • At least 2 years of experience supporting US ecommerce customers.
  • Strong written English and German skills with clear, concise, and friendly communication.
  • Availability to work US business hours with flexibility based on operational needs.
  • Ability to work fluently across multiple tabs, tools, and applications.
  • Reliable home office with backup power and internet.
  • Ability to quickly learn and navigate new technology and systems.
  • Intermediate understanding of customer experience best practices and strong customer orientation.

Benefits

  • Language premium in addition to basic compensation.

Interested in this position?

Apply directly on the company website

Apply Now

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