DevOps Support Engineer (Argentina)

3 weeks, 1 day ago
Full-time
Mid Level
DevOps and Infrastructure
Arize AI

Arize AI

Arize AI offers a machine learning observability platform that enables practitioners to detect, diagnose, and improve the performance of their models, particularly focusing on enhancing the efficiency and outcomes of large language model applications.

IT Services
51-250
$61M raised

Description

  • Serve as the first point of contact for on-premises customer issues.
  • Triage and resolve infrastructure and platform support requests.
  • Monitor customer platform health using observability tools.
  • Investigate Kubernetes deployments, identify root causes, apply fixes, and escalate issues when necessary.
  • Diagnose configuration, networking, and performance issues in self-hosted environments.
  • Document recurring issues and resolutions in internal runbooks and knowledge bases.
  • Collaborate with customers to understand infrastructure requirements.

Requirements

  • 3+ years of experience in DevOps, infrastructure, or technical support.
  • Basic working knowledge of Kubernetes, including reading logs and understanding pods and services.
  • Familiarity with at least one major cloud provider: AWS, GCP, or Azure.
  • Strong troubleshooting and systematic diagnostic skills.
  • Strong written and verbal communication skills in English.
  • Ability to work autonomously and learn in a fast-paced environment.
  • Based in or willing to work from Buenos Aires, Argentina.
  • Experience supporting enterprise customers (preferred).
  • Familiarity with Helm charts and Kubernetes deployment management (preferred).
  • Knowledge of DNS, TLS, proxies, or firewalls (preferred).

Benefits

  • Competitive, locally compliant compensation and benefits package.
  • Benefits and employment terms tailored to local laws, market practices, and employment arrangements.
  • Opportunities to engage with industry experts, researchers, and ethicists on responsible AI.
  • Culturally conscious company events and employee community groups.

Interested in this position?

Apply directly on the company website

Apply Now

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