Mechanical Claims Adjuster

3 months ago
Full-time
Junior
Customer and Technical Support
APCO Holdings

APCO Holdings

APCO Holdings is a leading provider and administrator of automotive F&I products, like vehicle service contracts, GAP and more. Our family of brands is committed to partner success. Since 1984, APCO has developed deep expertise as a leading provider an...

Insurance
251-1K
Founded 1984

Description

  • Review and investigate vehicle service contract claims to determine coverage eligibility.
  • Verify contract information, service history, and failure details to assess claims accurately.
  • Collaborate with repair facilities to evaluate repair needs and authorize covered work.
  • Apply contract terms and conditions when approving or declining repairs.
  • Calculate repair costs and negotiate fair pricing for parts and labor when appropriate.
  • Maintain clear and accurate documentation of claim decisions in company systems.
  • Manage claim queues to ensure timely handling and communication.
  • Communicate decisions clearly to repair facilities, dealers, and customers.

Requirements

  • High school diploma or equivalent.
  • 1-2 years of experience in automotive repair, service advising, claims, or a related field.
  • Strong understanding of vehicle mechanical systems and repair processes.
  • Ability to analyze information and make informed decisions.
  • Basic computer proficiency and ability to navigate multiple systems.
  • ASE certification or manufacturer certification preferred.
  • Experience in automotive claims or warranty processing preferred.
  • Experience negotiating repair costs or working with repair facilities preferred.

Benefits

  • Competitive hourly compensation.
  • Comprehensive medical, dental, and vision benefits.
  • 401(k) with company match.
  • Paid time off and company holidays.
  • Career progression opportunities within the claims organization.
  • Collaborative and supportive team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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