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Enrollment Specialist

15 hours, 10 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Amae Health

Amae Health

Amae Health is a Severe Mental Illness Outpatient Clinic in LA that offers integrated care and wrap-around mental health services. They provide personalized treatment plans to unlock lasting recovery, redefining the standard of care for individuals wit...

Health Care Providers & Services
11-50
View All Jobs

Description

  • Answer inbound calls from prospective patients, families, caregivers, hospitals, and social workers.
  • Review Verification of Benefits and explain coverage details, including copays, deductibles, and out-of-pocket costs.
  • Conduct outbound referral follow-ups and coordinate with patients, families, hospitals, and social workers.
  • Engage social workers to understand patient needs and encourage appropriate referrals.
  • Clearly communicate Amae Health’s services and support patients throughout the enrollment process.
  • Schedule calls and maintain consistent follow-up on referral progress.
  • Document interactions and follow-up activities accurately in the CRM system.
  • Provide compassionate support when handling sensitive mental health situations and information.
  • Collaborate with internal teams to facilitate seamless referrals and quality patient care.

Requirements

  • At least 2 years of customer service experience in a healthcare-related setting.
  • Mental health experience preferred.
  • Excellent verbal and written communication skills.
  • Compassionate, empathetic, and comfortable discussing complex mental health experiences.
  • Persistent, resourceful, proactive, and goal-oriented when securing referrals and supporting patients.
  • Proficiency with CRM systems and applications such as Slack, Google Suite, and RingCentral.
  • Strong organization and attention to detail.
  • Ability to work independently and collaboratively.
  • Availability for a full-time Monday–Friday schedule, 10:00 a.m.–6:00 p.m. PST.
  • Must reside in the PST, MST, or CST time zones.

Benefits

  • Starting pay of $21–$27 per hour, based on work location and local market costs.
  • Medical, dental, and vision insurance.
  • Unlimited paid time off and 11 company holidays.
  • Short- and long-term disability insurance.
  • 12 weeks of paid parental leave for birthing and non-birthing parents.
  • 401(k) retirement plan.
  • FSA and HSA savings programs.
  • Commuter benefits.

Interested in this position?

Apply directly on the company website

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