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Analyst, Customer & Product Support

1 day, 18 hours ago
India
Full-time
Junior
Customer Support
Product Management
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 170

Description

  • Deliver a world-class customer experience across global customers.
  • Act as the first line of support and advocate for customers to ensure timely responses and effective resolution of questions and issues.
  • Guide customers through product features and functionality to help them maximize their experience.
  • Investigate, diagnose, and troubleshoot customer inquiries received through email and live chat.
  • Lead support calls with customers when needed.
  • Escalate tickets to the appropriate internal teams and remain the customer point of contact through resolution.
  • Collaborate with technical and non-technical stakeholders across global teams.
  • Continuously learn the AlphaSense product and stay up to date on new features.
  • Identify opportunities to improve content and contribute to knowledge base articles, tutorials, and other support documentation.
  • Assist with special projects as assigned.

Requirements

  • 1-2 years of experience in a client support or product support role.
  • Experience working in a client-facing, consultative environment.
  • Strong communication skills with the ability to explain complex issues in simple terms.
  • Strong analytical, critical thinking, and problem-solving abilities.
  • Strong attention to detail and effective time management skills.
  • Ability to prioritize rigorously under pressure.
  • Curiosity, proactivity, and a continuous improvement mindset.
  • Ability to learn quickly and adapt on the job.
  • Interest in AI, technology, and software applications.
  • Experience working with complex problems and diverse client needs (preferred).

Interested in this position?

Apply directly on the company website

Apply Now

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