Outreach Specialist, Pharmacy

1 week, 4 days ago
Full-time
Junior
Customer and Technical Support
Aledade

Aledade

Aledade collaborates with independent practices, health centers, and clinics to establish and manage Accountable Care Organizations (ACOs) that prioritize primary care, enabling physicians to enhance patient care while maintaining their independence in...

Health Care Providers & Services
1K-5K
Founded 2014
$686M raised

Description

  • Conduct high-volume inbound and outbound calls with patients, providers, and pharmacies using established scripts and protocols.
  • Identify and resolve barriers to medication adherence, including cost, forgetfulness, and lack of perceived need.
  • Use empathy, education, influence, and negotiation to address objections and secure patient commitment.
  • Escalate clinical barriers to pharmacists when appropriate.
  • Coordinate with providers and pharmacies to ensure prescription refills occur as scheduled.
  • Accurately document patient interactions, outcomes, and barriers in relevant systems.
  • Identify opportunities to improve pharmacy workflows and processes.
  • Participate in training and peer learning focused on pharmacy quality metrics, including STARs.
  • Share feedback and best practices to support program, departmental, and organizational goals.

Requirements

  • High school diploma required; associate’s degree preferred.
  • At least 1 year of call center experience providing patient outreach.
  • Excellent verbal communication, active listening, negotiation, and rapport-building skills.
  • Ability to overcome objections and address patient reluctance.
  • Proficiency with call center and electronic health record platforms.
  • Proficiency with Microsoft Excel and Google Sheets.
  • Strong organizational skills, attention to detail, and accuracy.
  • Ability to work in a fast-paced environment and adapt to change.
  • Reliable high-speed internet access required.
  • Availability for shifts between 8 AM and 7 PM EST, including potential evening and Saturday coverage.
  • Pharmacy Technician Certification (CPhT or ExCPT) or an active pharmacy technician license is preferred.
  • Ability to sit for prolonged periods while working at a computer.

Benefits

  • Remote work and flexible schedules available for many roles.
  • Health, dental, and vision insurance covered up to 80% for employees, dependents, and domestic partners.
  • 21 days of PTO during the first year, plus 11 paid holidays.
  • Two paid volunteer days.
  • 12 weeks of paid parental leave for all new parents.
  • Six-week paid sabbatical after six years of service.
  • Educational assistance and clinical employee reimbursement programs.
  • 401(k) with up to 4% company match and stock options.

Interested in this position?

Apply directly on the company website

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