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Senior Client Operations Advisor / Special Operations

3 weeks, 5 days ago
Australia, United States, Canada, United Kingdom, United Arab Emirates, South Africa
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now

AI Acquisition

AI Acquisition presents itself as an AI-powered growth platform and business consulting company that helps entrepreneurs build and grow AI-powered businesses. Its site describes the product as an operating system for business functions such as idea generation, web presence, lead generation, customer acquisition, sales, and client management, powered by agentic AI and multi-agent tools.

Business Consulting and Services
51-200
View All Jobs 13

Description

  • Own the hardest client situations from first signal through resolution, taking full accountability for complex, escalated, or high-risk accounts.
  • Diagnose root causes of at-risk engagements, including strategy, execution, expectation misalignment, and delivery failure, and design the right intervention.
  • Lead high-stakes conversations with founders and C-suite leaders to reset expectations, rebuild trust, and redirect momentum toward outcomes.
  • Maintain detailed case records to support accountability, continuity, and cross-account pattern recognition.
  • Monitor engagement health signals and intervene early to prevent situations from becoming formal escalations.
  • Develop and execute targeted recovery plans that address underlying causes rather than surface-level complaints.
  • Identify and close expansion opportunities within at-risk accounts once trust has been rebuilt.
  • Report weekly on case outcomes, revenue protected, churn signals, and recurring operational patterns.
  • Lead live advisory sessions with founders on offer, outbound, pipeline, execution, and go-to-market priorities where needed.
  • Act as a bridge between clients and internal delivery teams by translating client reality into structured, actionable feedback.
  • Contribute to escalation frameworks, retention playbooks, and client risk systems that scale beyond your individual caseload.
  • Identify broader delivery or operational gaps across accounts and propose process improvements to reduce escalations and repeat risk.

Requirements

  • 5+ years of experience in client success, account management, consulting, or a senior operational role within a high-growth, agency, or tech-enabled environment.
  • Proven track record managing complex, escalated, or high-risk client accounts with clear recovery and retention outcomes.
  • Prior experience operating at or advising founder/C-suite level, including influencing decisions under pressure.
  • Background in at least one of the following: growth strategy, sales systems, offer development, delivery operations, or scaling advisory.
  • Direct exposure to cold outbound, go-to-market execution, or B2B sales systems, with enough depth to advise clients credibly.
  • Strong diagnostic ability to quickly identify root causes across strategy, execution, expectation, and delivery.
  • Ability to build and enforce clear action plans, priorities, and accountability frameworks.
  • Confident communicator with high emotional intelligence for handling difficult conversations and maintaining trust.
  • Expert-level negotiation and de-escalation skills in emotionally and commercially charged situations.
  • Commercially sharp understanding of pricing, business models, and downstream client decision impact.
  • High executive presence in live client conversations and in written summaries to leadership.
  • Meticulous documentation discipline for continuity, risk management, and process improvement.
  • Senior ownership mentality with independence, accountability, and comfort operating without close management.
  • Comfort working in ambiguity and fast-moving environments while staying structured and composed.
  • Solutions-oriented mindset with a bias toward resolution rather than escalation.
  • AI-native or highly AI-fluent, with active use of AI tools to improve output quality, speed, and documentation.
  • Discreet, professional judgment in sensitive, confidential, and commercially significant situations.
  • Proactive risk detection mindset with the ability to spot churn and engagement signals early.
  • Not a fit for candidates seeking a calm, predictable caseload or a traditional CSM/account management role.

Benefits

  • Competitive compensation tied directly to retention, recovery, and expansion outcomes.
  • Fully remote work option across the US, UK, UAE, Canada, or Australia.
  • Full-time, stable role at a profitable bootstrapped company.
  • Direct access to senior leadership that has scaled products past $100M in revenue.
  • Clear growth path into team lead, broader Special Operations ownership, or a cross-functional senior role.

Interested in this position?

Apply directly on the company website

Apply Now

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