Email Security Analyst

1 day ago
Full-time
Junior
Data Science and Analytics
Abnormal AI

Abnormal AI

Abnormal AI provides advanced email security solutions designed to block malicious email attacks, including credential phishing, business email compromise, and account takeover.

Internet Software & Services
Founded 2018

Description

  • Resolve customer misclassification escalations, including priority issues, accurately and in a timely manner and escalate when additional support is required.
  • Communicate clearly and proactively with internal teams to provide consistent and transparent updates on customer issues.
  • Perform rule- and heuristic-based email attack analysis and containment using established investigation and response methodologies.
  • Understand the message handling system for customer escalations and contribute to documenting workflows and remediation steps.
  • Follow documented procedures to assist in resolving higher-priority escalations and learn approaches from senior team members.
  • Participate in investigations to identify root causes behind misclassification issues by reviewing audit logs and system interactions with support from experienced teammates.
  • Analyze data using internal and external tools, including AI-based tools, to support investigations and decision-making within defined workflows.
  • Support threat-hunting activities by leveraging internal and external data and intelligence sources to help identify hidden or emerging threats and misclassifications.
  • Develop reliability as a team member by understanding assigned tasks, asking clarifying questions, and completing work on time and to specification with moderate oversight.
  • Handle core attack analysis and containment tasks with guidance and increase independence as knowledge and experience grow.

Requirements

  • 6+ months working in cybersecurity, email, or anti-abuse/spam fields.
  • Ability to perform standardized data analysis using SQL and/or Python and to follow established runbook methodologies.
  • Ability to debug analysis workflows and follow prescribed investigative procedures.
  • Experience leveraging AI-powered analytical tools in established workflows and ad-hoc investigations.
  • Experience in technical writing and the ability to produce clear reports for both technical and non-technical audiences.
  • Strong investigative mindset with attention to detail and habit of maintaining comprehensive documentation of investigations.
  • Clear verbal and written communication skills to explain technical issues internally and to customers.
  • Hypothesis-driven approach to systematically uncover connections and root causes in complex systems.
  • Willingness to receive coaching and mentorship, work with moderate oversight, and grow toward greater independence.

Interested in this position?

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