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Sr. Sustaining and Forward Deployed Engineer

1 day, 2 hours ago
United States
Full-time
Lead
Site Reliability Engineer (SRE)
Software Development
Apache Spark AWS CI/CD Databricks Kubernetes Python Snowflake
Apply Now
Abacus Insights

Abacus Insights

Abacus Insights simplifies healthcare data with intelligent solutions, unlocking data value and empowering health plans, consumers, and providers.

Insurance
51-250
Founded 2017
$82M raised
View All Jobs 7

Description

  • Lead production incident triage, mitigation, recovery, and root-cause analysis.
  • Own post-launch reliability, stability, and operational quality of core systems.
  • Investigate production defects and translate incident and customer learnings into durable product improvements.
  • Support customer deployments, integrations, escalations, and production-grade technical challenges.
  • Troubleshoot AWS infrastructure, Databricks workloads, Spark pipelines, performance issues, scalability problems, and data correctness.
  • Build Python automation and production tooling that improve reliability, observability, and operational efficiency.
  • Develop runbooks, monitoring, alerting, reusable tools, playbooks, and deployment best practices.
  • Provide technical leadership, mentor engineers, and collaborate with Product, Engineering, Data, and Customer teams.

Requirements

  • 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations.
  • Deep hands-on experience operating production systems in AWS, including compute, storage, networking, IAM, and security.
  • Strong experience troubleshooting Databricks and large-scale data platforms.
  • Proficiency in Python and experience building production services or tooling.
  • Strong understanding of distributed systems, incident management, RCA, monitoring, alerting, observability, CI/CD, and Infrastructure as Code.
  • Ability to own problems end-to-end, from detection through permanent resolution, often across poorly documented systems.
  • Excellent communication skills during incidents and customer escalations, with the ability to work in ambiguous, high-pressure environments.
  • Experience in healthcare, health insurance, or regulated data environments (preferred).
  • Familiarity with Kubernetes/EKS, EMR, Lambda, Spark internals, Snowflake, FHIR, MDM, entity resolution, or SRE/on-call programs (preferred).

Benefits

  • Base salary plus eligibility for performance bonuses and equity grants.
  • Unlimited paid time off.
  • Work-from-anywhere flexibility.
  • Comprehensive health coverage with multiple plan options.
  • Equity for every employee.
  • Growth-focused professional development environment.
  • Home office setup allowance.
  • Monthly cell phone allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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