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Technical Account Manager / Delivery Manager

1 hour, 11 minutes ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Domo
Apply Now
3Pillar Global

3Pillar Global

3Pillar Global is an innovative product development company that builds breakthrough software products to power digital businesses. They offer a range of services including product strategy, management, user experience design, and software engineering ...

Internet Software & Services
1K-5K
Founded 2006
$26M raised
View All Jobs 82

Description

  • Serve as the technical resource for live customers within the assigned portfolio.
  • Understand customer data schemas, integration points, data flows, BRDs, and SDDs.
  • Share technical best practices and proactive recommendations to improve platform usage and help customers achieve their goals.
  • Conduct technical discovery with customer marketing and technical teams to expand platform use and new integrations.
  • Participate in technical account health reviews and provide executive-level status reports internally and to customers.
  • Follow up on open technical items and support issue resolution across teams.
  • Provide guidance and enablement on the loyalty platform.
  • Operationalize the portfolio and monitor customer and platform trends.
  • Use DOMO cards and other reporting tools to assess customer health.
  • Assist and guide SessionM Support and Engineering teams on technical issues.

Requirements

  • Customer-facing experience with the ability to present and lead calls on technical topics.
  • Ability to follow up on open technical items and drive them to resolution.
  • Experience providing guidance and enablement on a platform or customer-facing technical solution.
  • Ability to operationalize a portfolio and manage customer accounts with attention to health and trends.
  • Experience preparing weekly status reports and executive-level summaries.
  • Ability to use DOMO cards or similar reporting tools to assess customer health.
  • Technical program expertise to support investigations and issue resolution.
  • Ability to assist and guide support and engineering teams on technical issues.
  • Must be 100% billable in the role.
  • Experience with loyalty platforms or SessionM is preferred.

Benefits

  • Remote-first, flexible work environment with office, home, or hybrid options.
  • Global team environment with opportunities to learn from colleagues across regions and cultures.
  • Well-being focus, including fitness offerings and mental health plans in some countries.
  • Generous time off.
  • Career growth and development opportunities across projects, offerings, and industries.
  • Equal opportunity employer with a commitment to diversity and open collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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