RemoteLeaf Logo
Log in Sign up

Trust & Safety Investigator

37 minutes ago
United States
Contract
Mid Level
Operations Specialist
Operations
Apply Now
10A Labs

10A Labs

An applied research and technology company specializing in AI security.

Internet Software & Services
View All Jobs 2

Description

  • Resolve assigned trust and safety cases while meeting quality, accuracy, productivity, and turnaround targets.
  • Triage ticket backlogs according to urgency, risk, and service-level requirements.
  • Evaluate evidence from enforcement reports and apply consistent, policy-aligned actions.
  • Investigate flagged activity using internal case management and investigative tools.
  • Document investigative reasoning, decisions, and outcomes clearly.
  • Escalate ambiguous or high-stakes cases with relevant evidence and context.
  • Identify emerging patterns, unusual activity spikes, and recurring abuse tactics.
  • Participate in rotating on-call coverage for up to seven days at a time, including limited weekend or holiday coverage.

Requirements

  • 2–5 years of experience in trust and safety, fraud, privacy, compliance, or a similar operational function.
  • Experience managing ticket-based workflows against productivity and SLA benchmarks.
  • Ability to apply policy frameworks consistently and recognize when escalation is needed.
  • Strong attention to detail while handling high case volumes.
  • Strong pattern-recognition and case-summary skills.
  • Willingness and ability to handle sexual, violent, or otherwise disturbing material.
  • Familiarity with case management platforms, investigative tools, and approved AI-assisted workflows.
  • Flexibility to move between queues as priorities change.
  • Experience drafting case summaries or enforcement write-ups using standard templates preferred.
  • Strong writing, sound judgment with sensitive data, and experience with calibration sessions preferred.

Benefits

  • Fully remote, U.S.-based work environment.
  • Six-month fixed-term contractor position.
  • Comprehensive health, dental, and vision coverage.
  • Generous paid time off and paid holidays.
  • 401(k) retirement plan.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Coupang

[쿠팡이츠] 가맹점 가격 검수 담당 (계약직/풀재택)

Coupang 1K-5K Internet Software & Services

쿠팡이츠에서 입점 점포와 외부 채널의 가격을 모니터링·검수하고 데이터를 정리해 가격 운영 및 관련 부서를 지원하는 계약직 포지션입니다.

South Korea Contract Entry Level Operations Specialist
$20k-$20k
52 minutes ago
Lyra Health

Senior Operations Coordinator

Lyra Health 1K-5K Health Care Providers & Services

Lyra Health is seeking an Operations Lead to manage the scheduling, staffing, administrative tracking, and operational workflows that support its clinical operations team and mental health services.

United Kingdom Full-time Senior Operations Specialist
1 hour, 7 minutes ago
Zinnia

Case Management Associate II (Policygenius)

Zinnia 1K-5K Insurance

Zinnia is seeking a remote Life Insurance Case Manager to manage applications through underwriting and placement while delivering a seamless experience for applicants and carrier clients.

United States Full-time Junior Operations Specialist
$40k-$45k
1 hour, 7 minutes ago
Wing Assistant

Financial Assistant, Wealth Management (Part Time)

Wing Assistant 51-250 Professional Services

Virtual Administrator supporting a financial-services practice by owning account administration, insurance paperwork, and employee-benefit plan coordination from initiation through completion.

United States Part-time Mid Level Operations Specialist
CRM
1 hour, 7 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers