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Senior Deal Desk Analyst - EMEA

3 months, 3 weeks ago
United Kingdom, Ireland
Full-time
Senior
Sales Operations
Sales and Business Development
AWS Azure GCP Generative AI Kubernetes
Apply Now
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 44

Description

  • Act as a key partner to the EMEA Sales team and serve as a subject matter expert on deal structuring.
  • Analyze deal terms, risks, and opportunities to support commercially sound transactions.
  • Provide guidance on pricing, discounts, and contract terms.
  • Ensure deals are structured to maximize company value and minimize risk.
  • Manage the approval process for non-standard terms.
  • Partner with Sales teams to define pricing guidance, transaction qualifications, and quote accuracy for both complex and standard deals.
  • Lead deal reviews and ensure non-standard commercial terms are reviewed, approved, and documented.
  • Work with Legal to drive contracts to completion while ensuring accuracy, compliance, and execution risk management.
  • Identify and implement process improvements and automation to streamline deal management and increase throughput.
  • Manage day-to-day ticket volume and escalate issues to the Head of Deal Desk when needed.
  • Help shape the future of the Deal Desk team, including tools, playbook, and operating structure.

Requirements

  • 5+ years of experience in a Deal Desk, Finance, or Sales Ops role at a high-growth, global tech company.
  • Proven track record of enabling Sales teams to improve deal velocity and revenue growth.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to build relationships and collaborate effectively across the organization.
  • Ability to explain concepts clearly and credibly at all levels of the organization.
  • High attention to detail.
  • Ability to think quickly and work effectively in ambiguous situations.
  • Ability to work autonomously across time zones.
  • Proven experience leading and influencing stakeholders at various levels.
  • Ability to handle conflict and navigate discussions toward productive outcomes.

Benefits

  • Unlimited PTO.
  • Flexible working options and remote work.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.
  • Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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