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IT Support Specialist

8 hours, 51 minutes ago
India, United States
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
Confluence DHCP DNS JIRA PowerShell
Apply Now
Welo Global

Welo Global

Welo Global specializes in providing enterprise localization, AI training data, and multilingual content solutions, leveraging a portfolio of specialized global brands to meet diverse customer needs in the AI and language services industry.

Professional Services
Founded 1997
View All Jobs 444

Description

  • Serve as the primary on-site IT contact for onsite workers and resolve Level 1 hardware, software, and connectivity issues.
  • Provide support for enterprise on-premise and cloud-based systems, including Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, and related platforms.
  • Troubleshoot Windows and Mac laptops and desktops, browser-based applications, peripheral devices, and common login and access issues.
  • Handle day-to-day troubleshooting, access assistance, and general end-user technical support.
  • Own IT equipment procurement, provisioning, vendor coordination, asset tracking, device configuration, and software license management.
  • Administer Azure Active Directory users and devices, and support Microsoft Intune and endpoint management tasks.
  • Work with file and folder permissions, security groups, and Microsoft 365 groups as needed.
  • Manage multiple support requests, prioritize effectively, and escalate issues with clear documentation when needed.
  • Provide timely, professional support to onsite workers across time zones to maintain seamless IT coverage.

Requirements

  • Bachelor's degree or equivalent work experience, preferably in Computer Science or IT/IS.
  • 3+ years of hands-on IT support or systems administration experience in a professional office environment.
  • Strong working knowledge of Windows and Mac OS troubleshooting, browser-based applications, and enterprise SaaS platforms such as Office 365, SharePoint Online, Microsoft Teams, Citrix ShareFile, Okta, Zendesk, Workday, JIRA, and Confluence.
  • Experience with Microsoft Azure Active Directory user and device administration.
  • Experience with Microsoft Intune and endpoint management.
  • Experience with hardware procurement and provisioning, including vendor coordination, asset tracking, device configuration, and software license management.
  • Familiarity with NTFS security permissions, share permissions, security groups, and Microsoft 365 groups.
  • Understanding of fundamental network technologies such as DHCP, DNS, VPN, and NAT, including hands-on IP configuration, network patching, and switch installation.
  • Ability to resolve issues quickly, manage multiple requests simultaneously, and prioritize in a fast-paced environment.
  • Excellent interpersonal, written, and verbal English communication skills.
  • Must be able to work remotely on the US shift from 8:30 PM IST to 5:30 AM IST.
  • Nice to have: PowerShell, Logic Apps, Power Automate, and/or Power Apps experience.
  • Nice to have: broader infrastructure background covering networking, operating systems, and application topologies.
  • Nice to have: experience with ISP equipment and hands-on network infrastructure work.
  • Nice to have: CompTIA A+, Google IT Support Certificate, Microsoft certifications, or equivalent.

Benefits

  • Night shift allowances provided.
  • Remote work arrangement.
  • Full-time role.
  • Opportunity to support a global AI operations team.

Interested in this position?

Apply directly on the company website

Apply Now

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