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Enterprise Customer Success Manager (Remote)

5 days, 4 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Vendavo

Vendavo

Vendavo provides price optimization, CPQ, and rebate management solutions powered by Big Data for B2B enterprises, enabling profitable sales decisions and revenue growth globally.

Internet Software & Services
251-1K
Founded 2000
$52M raised
View All Jobs

Description

  • Own gross and net retention across a focused portfolio of enterprise accounts.
  • Develop and maintain account success plans with goals, value drivers, initiatives, stakeholders, and measurable outcomes.
  • Run a structured engagement cadence, including business reviews, stakeholder check-ins, adoption discussions, and executive touchpoints.
  • Build trusted relationships with customer executives, decision-makers, and day-to-day champions across business units and geographies.
  • Use health signals, product usage, value realization data, and customer feedback to identify risks and growth opportunities.
  • Partner cross-functionally with Product, Support, Services, Sales, and leadership to resolve issues and align priorities.
  • Represent customer requirements and business context to internal product and services teams.
  • Collaborate with Account Managers to identify expansion opportunities.
  • Work with subject matter experts to drive adoption of existing capabilities and introduce new solutions.
  • Support renewals, manage risk, and handle other duties as assigned.

Requirements

  • 7+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role.
  • Experience owning retention and renewal outcomes for enterprise accounts.
  • Proven experience managing large enterprise customer relationships with complex stakeholder groups and multiple business units.
  • Experience building customer success plans, account plans, or value realization plans.
  • Strong relationship-building experience with executives, decision-makers, operational leaders, and business owners.
  • Experience navigating escalations, renewal cycles, adoption challenges, and competing priorities.
  • Ability to use data to identify trends, communicate insights, and track progress.
  • Strong understanding of SaaS business models, customer adoption, renewal management, and value realization.
  • Excellent communication, facilitation, organization, and stakeholder management skills.
  • Preferred familiarity with pricing, CPQ, or CDM solutions, plus pricing, quoting, rebate, or analytics solutions in a B2B environment.
  • Understanding of commercial processes such as quote-to-cash, list pricing, and dynamic pricing.
  • Familiarity with sales methodologies such as Challenger or MEDDPICC.
  • Understanding of project governance principles for complex software implementations.
  • Understanding of how business systems interact through integration and data transformation.
  • Willingness to learn Vendavo's business processes and technical use cases.

Benefits

  • Flexible work from home or in-office arrangement.
  • Unlimited PTO, including vacation, sick, and mental health days.
  • 4 company-wide recharge days each year.
  • 16 weeks of paid parental leave with health benefits and flexible re-entry schedules.
  • $110/month for cell phone and internet expenses.
  • High-end laptop (Windows or Mac).
  • Competitive pay with bonus/commission.
  • Comprehensive health, dental, vision, and mental health benefits, including PPO, FSA, and HSA options.
  • 401(k) plan with a 3% employer non-election contribution.
  • National minimum salary of $110,000 base plus benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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