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Customer Success Renewals Representative, Commercial, UK&I (fixed term)

2 days, 17 hours ago
Romania
Contract
Junior
Customer Success
Customer and Technical Support
Salesforce
Apply Now
Veeam Software

Veeam Software

Veeam Software is the global leader in Backup that delivers Modern Data Protection, offering solutions for virtual environments, enterprises, small businesses, and service providers worldwide.

Internet Software & Services
1K-5K
Founded 2006
$500M raised
View All Jobs 196

Description

  • Own renewal and expansion quotas for an assigned territory or segment.
  • Proactively contact customers at least four months before support expiration to assess customer experience and environment health.
  • Cold call customers with lapsed support to reactivate contracts.
  • Collaborate with Deal Desk, Legal, Sales, and other teams to prepare special terms and NSQs.
  • Communicate and sell complex offers clearly to customers, partners, and internal stakeholders.
  • Provide customer assistance with licensing transfers and support ticket resolution.
  • Support channel partners to help close renewals and additional licenses.
  • Maintain accurate and timely records in Salesforce.com and keep CRM data hygiene high.
  • Manage inbound renewal inquiries through renewal portals.
  • Track KPIs, prioritize workload, meet SLAs, and maintain high customer satisfaction ratings.

Requirements

  • Bachelor’s degree required; a combination of education and experience will be considered.
  • Advanced English proficiency.
  • Relevant experience in Sales, Account Management, Customer Success Account Management, or Renewals.
  • Proven track record of overachieving quotas and KPIs.
  • Experience supporting large enterprise accounts with technically complex configurations and high transaction or load volumes.
  • Ability to handle complex customer requests and escalations in a cross-functional environment.
  • Strong communication and influencing skills, including at executive level.
  • Excellent organizational skills with the ability to prioritize, multitask, and meet deadlines.
  • Ability to work in a semi-autonomous, fast-paced environment.
  • High-energy, self-motivated approach with comfort handling high volumes of email and outbound calls.
  • Experience compiling, querying, analyzing, and reporting data.
  • Proficiency with Salesforce.com.
  • Understanding of the technology.
  • Must be permanently located in Romania for this position.

Benefits

  • 21 annual vacation days, with additional days based on tenure.
  • 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours per year.
  • Private health, dental, and vision insurance for employees and dependents.
  • Coverage for outpatient care, hospitalization, pregnancy monitoring, and psychology support.
  • Life insurance equal to 2× annual gross salary, plus critical illness and disability coverage.
  • Monthly meal and lifestyle benefits, including 40 RON/day via Edenred and 600 RON/month through a flexible cafeteria platform.
  • Free access to the Bookster library platform.
  • Learning and development opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and Global Day of Learning.

Interested in this position?

Apply directly on the company website

Apply Now

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