Patient Intake Specialist

1 week ago
Full-time
Entry Level
Customer and Technical Support
Upstream Rehabilitation

Upstream Rehabilitation

Upstream Rehabilitation is the largest provider of outpatient physical therapy services in the United States, specializing in physician-based physical therapy management and offering exceptional care through a national network of local therapy providers.

Health Care Providers & Services
251-1K
Founded 2004

Description

  • Schedule patient evaluations, treatments, and specialized testing quickly and accurately.
  • Review referrals and medical documentation to confirm appointments are properly set up.
  • Match patients with the appropriate clinic or specialist using internal tools.
  • Serve as a point of contact for case managers, attorneys, and other referral partners.
  • Monitor scheduling reports, identify trends or issues, and help resolve problems with the team.
  • Build and maintain strong relationships with clinics and referral partners.
  • Track outreach efforts and support the team in meeting scheduling goals.
  • Complete other assigned projects and duties.

Requirements

  • High school diploma or equivalent.
  • Experience supporting customers or patients in a phone-based or fast-paced environment.
  • Strong communication and relationship-building skills.
  • Ability to stay organized, multitask, and solve problems in a calm, professional manner.
  • Comfort using Microsoft Office and learning new systems and tools.
  • Must reside in the United States for this remote role.
  • Familiarity with Upstream’s services is preferred.

Benefits

  • Salary range of $15.00 to $18.00 per hour.
  • Annual paid Charity Day.
  • 100% employer-paid medical insurance premium option.
  • Dental and vision insurance.
  • 401(k) with company match.
  • Generous PTO and paid holidays.
  • Ongoing professional development and leadership growth opportunities.
  • Supportive team and leadership invested in employee success.

Interested in this position?

Apply directly on the company website

Apply Now

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