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Onboarding Consultant III, Enterprise

1 hour, 19 minutes ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
Asana Salesforce
Apply Now
Toast

Toast

Toast is an all-in-one platform for restaurants, offering tableside ordering, online ordering, and labor management to empower businesses in the food service industry.

Hotels, Restaurants & Leisure
1K-5K
Founded 2012
View All Jobs 56

Description

  • Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through rollout and steady-state adoption.
  • Own implementation success across a portfolio of 50+ concurrent enterprise implementations from setup to go-live.
  • Manage project milestones, timelines, dependencies, scope, and customer goals across multiple locations.
  • Communicate onboarding progress, surface risks early, and drive proactive solutions for internal and external stakeholders.
  • Influence stakeholders at all levels, including VP- and C-suite leaders, to shape strategy and drive outcomes.
  • Build strong cross-functional relationships to ensure accountability, seamless handoffs, and a consistent customer experience.
  • Anticipate, mitigate, and resolve risks and implementation challenges before they escalate.
  • Lead continuous improvement initiatives that improve onboarding efficiency, scalability, quality, and consistency.
  • Develop and refine frameworks and playbooks to support operational excellence.
  • Use project management tools such as Salesforce, Google Workspace, and Asana to organize work and optimize workflows.

Requirements

  • 6+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech.
  • Experience managing complex, multi-location implementations with 50+ concurrent projects and 500+ sites from contract to rollout.
  • Ability to influence and align cross-functional teams while driving measurable customer and business outcomes.
  • Executive presence and polished communication skills for engaging VP- and C-suite stakeholders.
  • Ability to operate with autonomy, ownership, urgency, and comfort in ambiguity and competing priorities.
  • Experience using Salesforce, Asana, and Google Workspace for project management and organization.
  • Analytical, solution-oriented approach with the ability to anticipate risks and drive scalable improvements.
  • Customer-obsessed and collaborative mindset focused on delivering an exceptional enterprise onboarding experience.
  • Strong understanding of POS systems, integrations, and restaurant operations workflows is preferred.
  • PMP, CSM, or an equivalent certification is preferred.
  • Experience with Salesforce CRM is preferred.

Benefits

  • Base salary range of $93,000-$149,000 USD for Zone A, $81,000-$130,000 USD for Zone B, or $73,000-$117,000 USD for Zone C.
  • Total rewards package includes cash compensation such as overtime and eligible bonus/commissions.
  • Equity is included as part of total compensation.
  • Comprehensive benefits are offered as part of Toast’s total rewards program.
  • Hybrid work model that supports in-person collaboration while respecting individual needs.
  • Accessible and inclusive hiring process with reasonable accommodations available for candidates with disabilities.

Interested in this position?

Apply directly on the company website

Apply Now

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