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Intake & Referrals Coordinator

2 hours, 32 minutes ago
South Africa
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services
View All Jobs 32

Description

  • Respond promptly to incoming referrals from Meta lead campaigns and other referral channels.
  • Contact prospective families by phone, email, and text messaging.
  • Build rapport and trust through professional, compassionate communication with families.
  • Guide families through the enrollment and onboarding process.
  • Conduct intake calls and collect required client information and documentation.
  • Clearly explain agency services, processes, and next steps to prospective clients.
  • Maintain consistent follow-up to maximize referral conversion rates.
  • Track referral status and maintain accurate records in company systems.
  • Coordinate with internal teams to ensure smooth onboarding and service initiation.
  • Maintain intake documentation and administrative records, and support other intake-related tasks as needed.

Requirements

  • Bachelor’s degree (BA/BS) is highly preferred.
  • Previous experience in an Intake Coordinator, Intake Specialist, Referral Coordinator, Client Intake Coordinator, or similar role is required.
  • Intake coordination experience is required.
  • Strong customer service and client relationship management experience is preferred.
  • Exceptional communication and interpersonal skills are required.
  • Must be extremely personable, friendly, and professional in all interactions.
  • Strong initiative, self-motivation, and ability to work with urgency are required.
  • Strong organizational skills, follow-up skills, and attention to detail are required.
  • Experience in healthcare, ABA services, behavioral health, or related environments is preferred.
  • Experience with Meta Leads, referral management systems, or lead-generation platforms is preferred.
  • Ability to work independently in a remote environment with a reliable internet connection and suitable home office setup.

Benefits

  • Full-time remote work from home.
  • Comfortable working U.S. hours (9am-5pm EST).

Interested in this position?

Apply directly on the company website

Apply Now

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