Client Services Lead

4 hours, 3 minutes ago
Full-time
Lead
Project and Program Management
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Lead, manage, and mentor the client services team to achieve performance goals and support professional development.
  • Develop and implement client service protocols and best practices to improve the client experience.
  • Serve as the senior point of contact for escalated client issues and complex inquiries, resolving them in a timely manner.
  • Collaborate with sales, operations, and product teams to align client service strategies with company objectives.
  • Analyze client feedback and service metrics to identify improvement opportunities and implement action plans.
  • Drive process improvements to increase efficiency and effectiveness within the client services department.
  • Report team performance, client satisfaction, and service KPIs to senior management.

Requirements

  • 5+ years of experience in client services, account management, or a related customer-facing leadership role.
  • Proven leadership and team management skills with the ability to motivate and develop a high-performing team.
  • Strong problem-solving capabilities and a customer-centric mindset.
  • Excellent communication and interpersonal skills.
  • Experience with CRM and client management software.
  • Ability to work effectively in a fast-paced, remote environment across time zones.
  • Strong organizational skills with a focus on process optimization and quality assurance.

Benefits

  • Remote work from home.
  • Full-time employment.
  • Working hours aligned to U.S. hours (9am - 5pm EST).
  • Fraud protection notice: ReWorks Solutions will never request payment during recruitment.
  • Fraud protection notice: In-person office visits are not required.
  • Official communication will come from a ReWorks Solutions email address.

Interested in this position?

Apply directly on the company website

Apply Now

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