Customer Success Manager III

4 days, 15 hours ago
Full-time
Junior
Customer and Technical Support
Renaissance

Renaissance

Renaissance is a global leader in K‒12 educational software solutions and learning analytics. Their products, trusted by educators, aim to enhance curriculum, support differentiated instruction, and personalize practice in reading, writing, and math. W...

Internet Software & Services
1K-5K
Founded 1986
$40M raised

Description

  • Independently manage a portfolio of district and school accounts across assigned territories.
  • Develop proactive customer success strategies based on customer segmentation, goals, and objectives.
  • Ensure customers have a positive experience throughout onboarding, nurturing, and renewal.
  • Identify, document, and escalate customer risks with appropriate context and oversight.
  • Collaborate with cross-functional teams such as Sales, Customer Support, and Customer Education to support customers.
  • Facilitate or manage customer challenges related to support, product, or overall experience.
  • Lead strategic customer conversations to align product value with customer goals.
  • Drive product adoption strategies and help implement scalable solutions to common customer challenges.
  • Analyze customer feedback and success metrics to share insights with CS leadership and inform product and experience improvements.
  • Execute retention and churn-mitigation strategies through proactive account monitoring and risk assessment.
  • Provide mentorship on customer success best practices and serve as a subject matter expert on customer support and strategy.

Requirements

  • 2-3 years of experience in Customer Success.
  • Strong understanding of the K-12 education competitive landscape.
  • Strong organizational, analytical, and detail-oriented thinking skills in a goal-oriented environment.
  • Excellent customer success strategy acumen with business development and negotiating skills.
  • Strong interpersonal, written, presentation, and oral communication skills.
  • Proven track record of meeting or exceeding goals and delivering outcomes to customers.
  • Experience within a SaaS education company (preferred).
  • Ability to work in or around Chicago, IL is ideal for coverage of Chicago Public Schools.
  • Applicants must be authorized to work for any employer in the United States; no visa sponsorship is available.
  • Customer Success Managers may be hired at CSM I, II, or III based on experience and background.

Benefits

  • Base salary of $87,000-$95,000, plus additional bonus opportunities for hitting CSM targets.
  • World-class health benefits including medical, prescription, dental, vision, and telehealth coverage.
  • Health Savings Accounts and Flexible Spending Accounts.
  • 401(k) and Roth 401(k) with company match.
  • Paid vacation and sick time off, plus 12 paid holidays.
  • Parental leave of 20 total weeks, including 14 weeks paid, plus Milk Stork support.
  • Tuition reimbursement.
  • Life and disability insurance.
  • Well-being and Employee Assistance Programs.

Interested in this position?

Apply directly on the company website

Apply Now

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