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Customer Service Representative

3 weeks, 1 day ago
Belize, United States
Full-time
Junior
Customer Support
Customer and Technical Support
E-commerce
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 354

Description

  • Handle inbound customer inquiries by phone, email, live chat, and support tickets.
  • Resolve customer concerns professionally and efficiently while maintaining service quality.
  • Troubleshoot common issues and escalate complex cases when needed.
  • Manage and prioritize support tickets based on urgency, SLA requirements, and business impact.
  • Maintain accurate records of customer interactions, troubleshooting steps, and case resolutions.
  • Communicate clearly and professionally while de-escalating difficult customer situations.
  • Build trust through proactive follow-up and consistent customer communication.
  • Maintain and update FAQs, knowledge base articles, support documentation, and response templates.
  • Work with operations, billing, technical support, and product teams to coordinate escalations and resolve issues.
  • Review recurring customer issues and share improvement recommendations with internal teams.

Requirements

  • 1–2 years of experience in customer service, customer support, call center, or other client-facing roles.
  • Experience using customer support platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout.
  • Strong written and verbal English communication skills.
  • Excellent multitasking and organizational skills.
  • Ability to manage high ticket volumes while maintaining quality.
  • Proficiency with Google Workspace and Microsoft Office.
  • Reliable internet connection and a professional remote workspace.
  • Experience supporting U.S.-based customers (preferred).
  • Background in SaaS, e-commerce, healthcare, finance, or service-based businesses (preferred).
  • Familiarity with live chat platforms, customer support automation tools, or KPI-driven support environments (preferred).

Benefits

  • Full-time remote position.
  • Work during U.S. client business hours.
  • Exposure to modern customer support platforms and workflows.
  • Career growth opportunities into Senior Customer Support Representative, Customer Success Specialist, Team Lead, or Operations Support.

Interested in this position?

Apply directly on the company website

Apply Now

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