Portuguese Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

1 hour, 22 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide customer service to Portuguese-speaking clients by phone, email, and chat.
  • Resolve customer inquiries efficiently to maintain high satisfaction levels.
  • Maintain accurate records of customer interactions in CRM systems.
  • Collaborate with internal teams to resolve complex issues.
  • Stay informed about products, services, and company policies to provide accurate information.
  • Contribute ideas to improve customer service processes and the overall customer experience.

Requirements

  • Fluency in Portuguese, both written and spoken, is mandatory.
  • Proficiency in English is a plus.
  • Previous customer service or customer solutions experience is preferred.
  • Strong communication and interpersonal skills are required.
  • Excellent problem-solving abilities and a customer-focused approach are required.
  • Ability to work independently and within a team in a fast-paced environment.
  • Willingness to relocate to Sofia with paid relocation support.
  • Adaptability and openness to working in a multicultural environment.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • Paid relocation package.
  • Fully paid training.
  • Health insurance.

Interested in this position?

Apply directly on the company website

Apply Now

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