Norwegian Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

57 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide high-quality customer support to Norwegian-speaking clients via phone, email, and chat.
  • Resolve customer inquiries effectively and ensure a positive customer experience.
  • Maintain accurate records of customer interactions using CRM systems.
  • Collaborate with internal teams to resolve complex customer issues.
  • Stay current on company products, services, and policies to give accurate information.
  • Contribute ideas to improve customer service processes and customer satisfaction.

Requirements

  • Fluency in Norwegian, both written and spoken, is mandatory.
  • Proficiency in English is advantageous.
  • Experience in customer service or solutions roles is preferred.
  • Strong communication and interpersonal skills are required.
  • A problem-solving mindset with a customer-first approach is needed.
  • Ability to work well in a team and in a fast-paced environment is required.
  • Willingness to relocate to Sofia with paid relocation support is required.
  • Comfort working in a multicultural environment is required.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonus.
  • Paid relocation package.
  • Fully paid training.
  • Health insurance.
  • Opportunity to work in a diverse and international environment.

Interested in this position?

Apply directly on the company website

Apply Now

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