German Speaking Customer Care for Luxury Vehicle Brand | Work & Live in Greece

1 hour, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Provide premium customer support in German via phone, email, and live chat.
  • Assist customers with vehicle information, maintenance schedules, warranty claims, and other service-related requests.
  • Collaborate with internal departments, including sales, service, and logistics, to ensure seamless customer experiences.
  • Maintain detailed documentation of customer interactions and transactions in the CRM system.
  • Gather and analyze customer feedback to support continuous improvement initiatives.
  • Stay informed about the latest models, features, and brand updates to assist customers effectively.

Requirements

  • Fluency in German, both written and spoken, is essential.
  • Strong English language skills are advantageous.
  • Previous experience in customer care within the automotive or luxury brand sectors is highly preferred.
  • Exceptional communication and interpersonal skills with a focus on delivering high-quality customer experiences.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Experience with CRM systems is a plus.
  • Knowledge of luxury brand protocols is a plus.
  • Willingness to live and work in Greece and embrace the local culture and lifestyle.

Benefits

  • Competitive monthly salary.
  • Monthly performance bonuses.
  • Fully paid relocation package.
  • Health insurance.
  • Two extra salaries per year.
  • Additional benefits not specified.

Interested in this position?

Apply directly on the company website

Apply Now

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