Croatian Speaking Reservations Agent For Booking.com - Work In Greece

1 hour, 45 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Assist Croatian-speaking customers with accommodation reservations via phone, email, and chat.
  • Provide accurate information about properties, pricing, and Booking.com policies.
  • Handle booking modifications, cancellations, and special requests efficiently.
  • Resolve customer queries and issues professionally to maintain high satisfaction levels.
  • Maintain detailed records of customer interactions and bookings in Booking.com's reservation system.
  • Work collaboratively with team members to support service quality and customer satisfaction goals.

Requirements

  • Fluency in Croatian, spoken and written, is required.
  • Proficiency in English is a plus.
  • Experience in reservations, customer service, or the hospitality industry is preferred.
  • Strong communication skills and a customer-oriented approach.
  • Familiarity with online booking platforms and CRM systems is advantageous.
  • Ability to handle pressure and resolve challenges proactively.
  • Willingness to work in Greece; relocation assistance may be provided.
  • Self-motivated and able to work independently and collaboratively within a team.

Benefits

  • Competitive monthly fully paid relocation package, including a fully paid hotel stay.
  • Monthly performance bonus.
  • Fully paid training.
  • Health insurance.
  • 2 extra salaries per year.

Interested in this position?

Apply directly on the company website

Apply Now

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