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Implementation Manager - Remote

8 hours, 36 minutes ago
India
Full-time
Mid Level
Implementation Consultant
Project and Program Management
Generative AI LLM Salesforce
Apply Now
Level AI

Level AI

Level AI provides disruptive AI solutions for call centers, automating workflows and improving team performance with semantic intelligence and real-time insights.

IT Services
51-250
Founded 2018
$15M raised
View All Jobs 5

Description

  • Serve as the primary point of contact for key client accounts and build strong client relationships.
  • Lead onboarding and implementation for multiple clients simultaneously.
  • Understand client business objectives and technical requirements to configure solutions appropriately.
  • Facilitate technical discovery sessions to gather implementation requirements.
  • Coordinate data integrations and configure Level AI products for client needs.
  • Train clients on Level AI products including Auto-QA, Analytics, Voice of the Customer, Agent Assist, and Screen Recording.
  • Collaborate with sales, product, engineering, and customer support to resolve client needs and technical issues.
  • Communicate technical information clearly to both technical and non-technical stakeholders.
  • Identify upselling and cross-selling opportunities within existing client accounts.
  • Track and report on account metrics such as customer satisfaction and product usage to drive improvements.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
  • 3+ years of experience in a hands-on technical role.
  • 1-2+ years of experience delivering successful customer implementations.
  • Strong technical background with knowledge of SaaS platforms, APIs, and cloud services.
  • Excellent project management skills with the ability to manage multiple projects simultaneously.
  • Ability to translate complex concepts into actionable items for non-technical stakeholders.
  • Strong written and verbal communication skills in English.
  • Entrepreneurial, problem-solving attitude with the ability to work independently.
  • Self-motivated, adaptable, and resourceful in tackling implementation challenges.
  • Comfortable working US hours.
  • Experience interacting with APIs and using cloud services is preferred.
  • Experience integrating with CRMs such as Salesforce is preferred.
  • Familiarity with intent-based and generative artificial intelligence is preferred.
  • Experience with telephony systems such as AWS Connect, Five9, and Genesys is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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