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Client Success Manager

1 week, 5 days ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Salesforce
Apply Now
LEAP Legal Software

LEAP Legal Software

LEAP Legal Software is a global legal tech company that develops productivity solutions for law firms worldwide. They offer a suite of products, including their flagship cloud-based legal practice management software, LEAP, which provides productivity-...

Internet Software & Services
251-1K
Founded 1992
View All Jobs

Description

  • Develop and maintain deep knowledge of LEAP Software, including legal content and partner software.
  • Communicate LEAP’s product value and market position to external parties.
  • Provide client insight to support staff and lead cross-departmental issue resolution.
  • Work with cross-functional teams to implement, test, and measure initiatives and product updates that improve adoption and reduce churn.
  • Measure and report on client onboarding and product adoption KPIs.
  • Act as the voice of the client by identifying trends and gaps from client communication and feedback.
  • Contact clients regularly throughout their lifecycle to ensure they are using LEAP to its full potential.
  • Develop and implement strategies to improve usage when clients are not fully adopting the product.
  • Deliver webinars and tutorials to demonstrate continued product value and software developments.
  • Focus on key clients through meetings and clear communication about LEAP’s value.

Requirements

  • 2+ years of experience in a client-facing role with a technology company or legal background.
  • Exceptional organizational skills and self-discipline.
  • Ability to leverage cross-functional business and technical resources to provide timely issue resolution.
  • Strong understanding of law firm culture and expectations.
  • LEAP certification, or an aptitude for quick learning.
  • In-depth knowledge of the latest versions of Word, Excel, and Outlook.
  • Ability to leverage data to inform and support critical decisions.
  • Experience dealing with client conflict and frustrations in a positive manner.
  • Nice to have: an extensive understanding of legal accounting rules and bookkeeping.
  • Nice to have: knowledge of QuickBooks, Xero, Gainsight, and/or Salesforce.

Benefits

  • Medical, dental, and vision plans available.
  • Fully remote work.
  • 401(k) with company matching program.
  • Virtual staff events.
  • Employee Assistance Plans.
  • Flexible annual leave.
  • Company shares opportunity.
  • Salary range of $80k-$90k dependent upon experience.

Interested in this position?

Apply directly on the company website

Apply Now

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