Client Relations Specialist - Colombia

2 weeks, 4 days ago
Full-time
Junior
Customer and Technical Support
FPMarkets

FPMarkets

First Prudential Markets (FP Markets) is an Australian-owned business offering a premium range of online trading products including Direct Market Access Equity CFDs, Futures CFDs, Forex and Shares via a selection of cutting edge trading platforms.

Capital Markets
11-50
Founded 2005

Description

  • Serve as the primary point of contact for client inquiries via phone, email, and messaging platforms.
  • Support account opening, KYC verification, deposits, withdrawals, and platform navigation.
  • Build and maintain strong relationships with retail and/or institutional clients and partners to improve retention and satisfaction.
  • Provide guidance on trading tools, promotions, and company offerings in a professional and compliant manner.
  • Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.
  • Collect and report client feedback to help improve products, services, and support processes.
  • Stay up to date with company policies, market news, and regulatory changes relevant to the Forex/CFDs industry.

Requirements

  • 1–3+ years of experience in client support, account management, or a similar role in the Forex/CFDs or online trading industry.
  • Native Spanish speaker with excellent written and verbal communication skills in English.
  • Understanding of MT4/MT5, cTrader, TradingView, basic trading terminology, and financial markets.
  • Strong customer service orientation and the ability to handle clients from different backgrounds and regions within LATAM.
  • High attention to detail, especially when handling sensitive client information.
  • Comfortable working in a fast-paced, performance-driven environment.
  • Ability to work flexible shifts, including evenings or weekends, if required.

Benefits

  • Fully remote work with provision of a laptop or reimbursement for equipment.
  • Competitive remuneration with regular salary reviews.
  • Performance-based incentive schemes.
  • Continuous personal development and a training budget.
  • Opportunity to grow with the company and learn from industry leaders.
  • Visa and work permit support if required.
  • Welcoming, young, and multicultural team with approachable leadership.

Interested in this position?

Apply directly on the company website

Apply Now

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