Outbound Enrollment Agent

1 month, 1 week ago
Full-time
Entry Level
Customer and Technical Support
Five Star Solutions

Five Star Solutions

Five Star Solutions is a global Business Process Outsourcing (BPO) and Customer Experience (CX) partner based in Sioux Falls, South Dakota. Founded in 1986, the company specializes in secure and scalable contact center services, blending human expertise with advanced technology. It serves a diverse range of industries, including healthcare, retail, financial services, government, travel, insurance, and fintech. The company offers a comprehensive suite of services, including contact center operations, CX management, AI-enabled contact centers, and specialized industry solutions. Five Star Solutions emphasizes security and compliance, ensuring that its operations meet regulatory standards such as HIPAA and GDPR. With a workforce of 1,001 to 5,000 professionals, the company operates from locations in the United States, Guatemala, and the Philippines, providing tailored support strategies to meet the unique needs of its clients.

outsourcing/offshoring
1001-5000
Founded 1986

Description

  • Make outbound calls to eligible health-plan members using an automated dialing system.
  • Follow established scripts, enrollment procedures, privacy requirements, and compliance protocols.
  • Explain program benefits and enrollment opportunities clearly.
  • Engage members in professional, friendly, and conversational discussions.
  • Address common questions and objections while keeping calls focused on enrollment.
  • Navigate Salesforce CRM and other systems while speaking with members.
  • Reference general health or prescription information already available in the system without independently collecting sensitive health information.
  • Document call outcomes and enrollment activity accurately.
  • Meet quality, productivity, and enrollment goals.
  • Protect member information and maintain confidentiality.

Requirements

  • Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
  • Strong verbal communication and active listening skills.
  • Ability to follow structured scripts while maintaining natural conversations.
  • Ability to confidently handle questions, hesitation, and objections.
  • Professional, patient, and empathetic communication style.
  • Comfort with CRM systems and multiple computer applications, including Salesforce.
  • Strong attention to detail and accurate documentation skills.
  • Ability to work independently in a remote environment.
  • Reliable attendance and commitment to performance expectations.

Interested in this position?

Apply directly on the company website

Apply Now

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