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Senior Customer Success Manager

2 weeks, 6 days ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
DoorDash

DoorDash

DoorDash empowers small business owners by providing an affordable and convenient platform for local delivery services, primarily focusing on restaurant food delivery.

Air Freight & Logistics
10K-50K
Founded 2012
View All Jobs 100

Description

  • Manage a tailored portfolio of high-value customers in strategic markets to support customer health, retention, and expansion.
  • Own the full customer lifecycle, including onboarding, adoption, renewal, and growth.
  • Develop and execute account strategies for key customers and lead business reviews and planning sessions with senior and executive stakeholders.
  • Build trusted relationships with decision-makers and provide strategic guidance that supports customer outcomes and long-term success.
  • Partner closely with Account Management to co-own growth strategy, identify expansion opportunities, and deliver a seamless customer experience.
  • Analyze customer performance, ROI, and product adoption to identify risks, opportunities, and data-informed actions.
  • Surface customer insights to inform product, go-to-market, and customer experience improvements.
  • Serve as a voice of the customer internally across cross-functional teams.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role.
  • Experience managing a portfolio of customers with varying levels of complexity.
  • Strong verbal and written communication skills.
  • Ability to build stakeholder relationships and influence outcomes through communication and business acumen.
  • Data-driven approach with the ability to interpret performance metrics and translate insights into strategies.
  • Highly organized with the ability to manage multiple priorities and maintain attention to detail.
  • Passion for helping customers succeed and curiosity about business challenges and problem-solving.
  • Prior experience in the hospitality or restaurant industry is a strong plus.

Benefits

  • Base salary range of $81,600 to $120,000 USD.
  • Total on-target earnings of $102,000 to $150,000 USD, including commissions.
  • 401(k) plan with employer matching.
  • 16 weeks of paid parental leave.
  • Medical, dental, and vision benefits.
  • 11 paid holidays plus paid time off and paid sick leave.
  • Flexible paid time off/vacation for salaried roles.
  • Wellness benefits, commuter benefits match, and a mental health program.

Interested in this position?

Apply directly on the company website

Apply Now

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